Date(s) - 19/06/2018 - 22/06/2018
8:30 am - 4:30 pm
Pullman Quay Grand Sydney Harbour
Women in Customer & Client Services Leadership Summit
The world of customer service is a constantly changing environment, but the central purpose remains to be achieving customer satisfaction. Modernisation has driven a progressive transition from traditional to digital. Leaders in customer and client services are expected to do more with less and support the business while keeping the customer happy over a 24/7 business cycle.
This inaugural event, The Women in Customer & Client Services Leadership Summit, brings together inspirational leaders to share their leadership journeys. As the key drivers of consumer engagement, customer service leaders are the essence of any organisation. Our high calibre line-up of speakers will explore the key skills and strategies needed to tackle common leadership challenges and drive career progression.
Case Studies from influential leaders in the industry will delve into the leadership tools that helped them succeed in their careers. Join Mukul Agrawal, Chief Citizen Experience Officer at the Department of Human Services while he speaks about the role of leadership in embedding customer strategy and building resilience, and then watch Kathryn Rutkowski, Head of Customer Advocacy Improvement at Westpac, discuss handling difficult situations with focus and the five easy steps to assess and resolve any situation with empathy.
Interactive Panel Discussions over the 2-Day Summit will give delegates the opportunity to quiz the panels of experts to help solve the problems and overcome the challenges they are facing in their own leadership careers in the customer and client services industry. Speak with General Managers, Chief Customer Officers, and Heads of Customer Engagement about mastering work/life balance, and modern-day customer service.
Complete the experience with expert commentary from leadership facilitators Emily Verstege and Angela McWiggan, with topic including how to bounce back when things don’t go to plan, and the importance of self-leadership.
Make the most of this experience with an exclusive Leaders in Heels Discount! Use Booking Code WCSC0618A – QL
- Enhance your leadership skills
- Master resilience and confidence
- Harness strategy to drive career progression
- Maximise your potential
Featured Speakers Include:
- Lisa Pogonoski, Chief Customer Officer, BT Financial Group
- Rachael Powell, Chief Customer and People Officer, Xero
- Sally Haydon, Director of Digital Service and Transformation, Telstra
- Gabrielle Angles, Executive Manager, Customer Service, Northern Beaches Council
Download Brochure: http://bit.ly/2DhOjQP
Phone: 61 2 8239 9700
Email: [email protected]
Leaders in Heels Discount Code: WCSC0618A – QL